Consumer Complaints Business Bulletin Board
Consumer Complaint / Business Response
Complaint #24351
Patsi H
2012-02-08
Relations Manager
Willow Glen US Post Office
1750 Meridian Ave San Jose, CA 95125
Worst Post Office Ever ....Lost Christmas Packages
To Whom it may concern,
The willow glen post office delivered my package to the wrong address twice in the same month of November. They delivered 2 more packages to the wrong address even after I came into the post office to stop all packages from delivery. Over and over the robotic counter people asked for my name and address and phone, but they never called me back. by the end of Decemer and 3 mail carriers later, when all my Christmas packages had been lost, the manager finally got involved, but to no avail. He sent me a ridiculous letter from the post office :
Dear Postal Customer
This is in response to your recent concern regarding your missing parcel
I regret learning of the inconvenience you have experienced.
Your letter carrier states that he delivered the item, however it did not require a signature.
Reports of mail loss greatly concern us. Regrettably, when such instances are brought to our attention, there is no sure way of determining what may have happened.
I also recommend you notify the sender and inform them your item was never received. If this item was ordered from a mail order company, you can ask the company to replace your purchased item.
Please accept our sincere apology for any inconvenience this matter may have caused you. If you have questions or concerns please call me at 408 723- 6134
Does this guy think I am an idiot?? the mail carrier was a FEMALE, I notified them on the very FIRST package, and I haulted my mail but they kept delvering them . They are on the verge of going bankrupt? GOOD!!! I cant agree more.
Yours Sincerly
Patsi H
Write a Followup, Response or Comment
Make your letter brief and to the point.
Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service.
State exactly what you want done
about the problem and how long you are willing to wait to get it resolved. Be reasonable.
Include all documents
using the upload section regarding your problem. If you do not have access to a scanner, send us a fax.
Avoid writing an angry, sarcastic, or threatening
letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it.